Return Policy

Effective Date: 12 August 2026

Thank you for shopping with Shrie System / Shrieshoppy.in. We are committed to providing genuine products and reliable customer service. This policy explains our return, replacement, refund, and warranty procedures.

1. Return Period

Eligible products may be requested for return within 7 days from the date of delivery. Customers must contact Shrie System within this period with their order details and the reason for the return.

2. Return Eligibility

A return may be accepted when:

• The wrong product was delivered.
• The product arrived damaged.
• The product has a verified manufacturing defect or DOA issue.
• The product is eligible for return as specified on its product page or invoice.

The product must be returned with its original packaging, accessories, invoice, manuals, warranty documents, and serial-number labels, wherever applicable.

3. Damaged or Incorrect Products

Customers should inspect the product immediately after delivery. Any damaged, incorrect, or defective product should be reported within 7 days with photographs or video evidence.

Please retain the original packaging until the issue is resolved.

4. Customer-Requested Returns

For eligible products, returns due to change of mind may be accepted within 7 days, provided the product is unused, undamaged, complete, and in its original condition.

Products that have been used, modified, physically damaged, or returned without required accessories may not be eligible.

5. Non-Returnable Products

Returns may not be accepted for products that:

• Have physical, liquid, electrical, or accidental damage.
• Have been modified or repaired without authorization.
• Have missing accessories, packaging, or serial-number labels.
• Have activated or redeemed software/license keys where applicable.
• Are specifically marked as non-returnable on the product page or invoice.

6. Return Shipping

If Shrie System supplies a wrong, damaged, or qualifying defective product, the applicable return shipping cost will be borne by Shrie System.

For customer-requested returns or change-of-mind returns, return shipping charges may be the customer's responsibility.

7. Inspection and Approval

All returned products are subject to inspection. We will verify the product condition, serial number, accessories, packaging, and reported issue before approving a return, replacement, or refund.

8. Refunds

Approved refunds will normally be processed to the original payment method.

Refunds will generally be initiated within 5–7 business days after the returned product has been received and approved. The time taken for the amount to reflect in the customer's account may depend on the payment provider or bank.

9. Replacement

Where applicable, Shrie System may provide a replacement for a verified wrong, damaged, DOA, or defective product, subject to product availability and applicable manufacturer/vendor terms.

10. Warranty

The 7-day return period is separate from the manufacturer's warranty.

After the applicable return/DOA period, eligible manufacturing defects will normally be handled according to the manufacturer's warranty terms through the manufacturer or authorized service centre.

Damage caused by misuse, accidental damage, liquid damage, unauthorized repair, or physical damage may not be covered by warranty.

11. How to Request a Return

For return, replacement, or refund assistance, contact us with your order/invoice details:

Shrie System

No.2, Selvam Nagar,
Medical College Road,
Opp. IDBI Bank,
Near Annai Sathya Stadium,
Thanjavur, Tamilnadu – 613 007.

Phone: 04362-278287