Support Policy
WARRANTY TERMS
- All products have “Direct
Warranty” or “Manufacturer Warranty” Only. It means warranty is direct by
Manufacturer / Distributor Only.
- Unless specified as onsite
warranty, All products sold by us carry only carry-in warranty from
the Brand / Manufacturer.
- We are a Seller / Reseller /
Trader only and hence are not liable for the warranty / support provided
by the Brand owners.
- The Buyer has to produce a copy
of our invoice for warranty / Support purposes.
- We
will assist the user to claim warranty from the Manufacturer, based on the
Terms of Use of the Product / Brand.
- Goods once sold will be
accepted for warranty repair / replacement only if they are in good
physical condition.
- Products with broken / burnt
part or with pen / pencil markings, cracks, missing / tampered components
/ warranty stickers damaged will be rejected and considered warranty void
in above conditions. Warranty clause stand void for damage caused due
to mishandling of equipment for any reasons causing damage of the
products like lack of knowledge, improper handling, electricity problem
etc., on the basis that under normal condition there would have been no
damage of the product
- Warranty is against
manufacturing defects only, and as per manufacturer’s warranty policy. In
case manufacturer has local service centre then for warranty the
customer has to approach the service centre directly with the purchase
details.
- Products under warranty will
either be repaired or replaced or rejected as per manufacturer/ supplier
warranty policy.
- We reserve the right to reject material received for
warranty without accessories, manuals, Software CD’s / DVD’s & outer
box packing.
- If we act as your forwarding agent to claim warranty,
then results of warranty items will be known in a couple of weeks’ time
subject to supplier / mfrs. approval.
Any
service litigation or problems have to address directly to
manufacturers/distributor/company direct dealer address only. We are not
responsible for any litigation thereof.
- Customer Care Centre working
time: Monday to Saturday – 11.00 AM to 6.00 PM. Sunday Holiday.
